We Offer Shipping Worldwide.

    Terms Of Service

    As a fashionable clothing brand carefully built by Chengdu Beixin E-Commerce Co., Ltd., Conbasera has always taken "Professionalism, Efficiency, and Thoughtfulness" as its service tenet, and is committed to providing global consumers with a high-quality shopping experience for clothing products, including dresses, shorts, tops, and jumpsuits. We deeply understand that a sound service system is the cornerstone of building trust between the brand and users. Therefore, we have formulated the following detailed service policies for key links such as order processing, global shipping, after-sales support, and information security, to ensure that every user can enjoy convenient and reliable services throughout the process of purchasing and using products. Especially in terms of global shipping services, we will use professional logistics solutions to ensure that products are smoothly delivered to users around the world.​
    I. Order Processing Service​
    1. Order Confirmation and Verification: After you submit an order on Conbasera's official website (www.conbasera.com), the system will automatically send an order confirmation email to your reserved email address within 12 hours. The email contains key information such as order number, product information, delivery address, and payment amount. Please check and verify the information promptly. If you do not receive the confirmation email within 24 hours after submitting the order, or have questions about the order information, you can contact us by sending an email to customer@conbasera.com. Our staff will verify and reply to you within 1-2 working days.​
    1. Order Modification and Cancellation: Before the order is shipped, you can apply to modify the delivery address, contact information (only for orders where the logistics tracking number has not been generated), or cancel the order. To modify the order, you need to send an email to customer@conbasera.com, specifying the order number, the specific content to be modified, and the new information in the email. To cancel the order, you also need to apply this email, indicating the order number and the reason for cancellation. If the order has already generated a logistics tracking number and been handed over to the logistics company for processing, modifications or cancellations can no longer be made. You can handle subsequent matters in accordance with our Return Policy after receiving the product.​
    1. Payment and Order Activation: After you complete the order payment, the system will complete the payment confirmation within 24 hours. Once confirmed, the order will be officially activated and enter the stock preparation stage. If the status shows "Pending Payment" or "Payment in Progress" for a long time after payment, it may be caused by a network delay or a temporary failure of the payment channel. You can first check the deduction status of your payment account, then provide the payment voucher (such as bank deduction screenshot, payment platform transaction record, etc.) via email (customer@conbasera.com), and we will help verify the order status to ensure that your rights and interests are not affected.​
    II. Global Shipping Service​
    1. Shipping Scope and Cooperative Logistics: Conbasera provides global shipping services, covering multiple countries and regions in Asia, Europe, North America, South America, Africa, and Oceania (the specific deliverable countries/regions are subject to the display on the official website's order placement page). We cooperate with a number of well-known international logistics companies. According to your delivery address, product type, and shipping time requirements, we will match the optimal logistics solution. Common cooperative logistics companies include DHL, FedEx, UPS, and local high-quality dedicated line logistics, ensuring that products are delivered safely and efficiently.​
    1. Logistics Costs and Timeframe: Global shipping costs will be automatically calculated based on your delivery address, product weight, and selected logistics method. The specific cost will be clearly displayed on the order submission page, and you can choose a suitable logistics solution according to your own needs. The shipping timeframe varies by region. Generally, the shipping timeframe for countries/regions around Asia is 5-10 working days, 7-15 working days for major European and American countries, and 12-20 working days for remote areas (the above timeframes are calculated from the date the product is shipped, excluding customs clearance time). If you want to know the real-time logistics progress of the order, you can check the logistics tracking number on the "My Orders" page of the official website after the order is shipped, or send an email to customer@conbasera.com with the order number, and we will help you check the logistics information.​
    1. Customs and Tax Instructions: Due to differences in customs policies and tariff rates in countries/regions around the world, products may incur relevant fees such as customs duties and value-added taxes (hereinafter referred to as "import taxes") during transportation. You shall bear this part of the fees in accordance with local customs regulations, and Conbasera shall not bear any import taxes. To help you complete customs clearance smoothly, we will enclose a commercial invoice that meets customs requirements in the product package, indicating the product name, quantity, value, and other information. If you are not familiar with the local customs policies, you can consult us via email (customer@conbasera.com) before placing the order. We will provide you with basic guidance on local customs clearance, but the specific tax amount and customs clearance process shall be subject to the actual requirements of the local customs.​
    1. Logistics Abnormality Handling: If you do not receive the product within the expected shipping timeframe, or the logistics information shows "stagnant" or "abnormal" status when checking, you can contact us via email (customer@conbasera.com) and provide the order number and screenshots of the logistics abnormality. We will immediately communicate with the cooperative logistics company, verify the logistics situation, and follow up on the handling. If the product is lost or damaged due to logistics reasons, we will provide you with a solution of reissuing the product or a full refund according to the logistics compensation rules and the actual situation of the product, and the handling result will be notified to you via email within 3-5 working days.​
    III. Product After-Sales Support Service​
    1. Handling of Product Quality Issues: If the product you received has quality issues (such as fabric damage, loose stitches, significant discrepancy between the size and the marked size, etc.), you need to submit an after-sales application via email (customer@conbasera.com) within 15 days after signing for the product. The email must include the order number, photos/videos of the product issue (at least 3, including close-ups of the problematic part, the overall product, and the tag), your name, and contact information. We will complete the review within 2-3 working days after receiving the application. After the review is approved, we will arrange to reissue the product or process the refund (the refund will be returned to the original payment method) according to your needs and the product inventory. The return shipping cost involved (if the product needs to be sent back) will be borne by Conbasera.​
    1. Product Return and Exchange Service: For specific conditions, processes, and precautions for product return and exchange, you can refer to our Return Policy. If you have questions during the return and exchange process, such as not knowing the return address or not understanding the refund process, you can consult us via email (customer@conbasera.com) or call the contact number +86-17689657817. We will provide you with detailed guidance to ensure the smooth progress of the return and exchange process.​
    1. Product Usage Consultation: If you have questions about washing and maintenance, size adjustment (such as suggestions for simple pants length modification) when using the product, you can send an email to customer@conbasera.com for consultation. We will provide professional usage suggestions based on the fabric characteristics and design features of the product, helping you better maintain and use the product and extend its service life.​
    IV. Information Security and Privacy Protection Service​
    1. Information Collection and Use: We only collect your personal information within the scope necessary to provide you with services such as order processing, global shipping, and after-sales support, including your name, contact information, delivery address, and payment-related information (only used for order payment confirmation, and no complete payment information is stored). This information is only used to complete your shopping process and provide subsequent services, and will not be used for any purposes unrelated to the services, nor will it be disclosed to third parties (except for cooperative logistics companies, payment institutions, and other partners necessary for completing the services).​
    1. Information Security Protection: Conbasera uses encryption technology to protect your personal information and order data, preventing unauthorized access, tampering, or disclosure of the information. We have established strict information management standards, and only authorize relevant staff to access your information when performing their job duties, and the staff must abide by strict confidentiality agreements. If you find that your personal information is at risk of disclosure, or have questions about information security, you can contact us via email (customer@conbasera.com), and we will immediately initiate a verification process and take necessary measures to protect your information security.​
    V. Service Feedback and Improvement​
    Conbasera has always attached importance to user feedback on service experience. If you have any suggestions or dissatisfaction with the order processing efficiency, global shipping timeframe, after-sales response speed, etc. ,during the process of enjoying our services, you can provide feedback on your opinions by sending an email to customer@conbasera.com. We will arrange a dedicated person to sort out each piece of feedback information, hold regular service optimization meetings, formulate improvement plans for the problems mentioned in the feedback, and inform you of the feedback handling results and improvement directions within 1-3 working days. We believe that by continuously listening to users' voices and optimizing the service process, we can provide higher-quality and more thoughtful services to global users, making Conbasera a fashion clothing brand you can trust.​
    Brand and Company Information​
    • Brand Name: Conbasera​
    • Affiliated Company: Chengdu Beixin E-Commerce Co., Ltd.​
    • Company Address: 1st Floor, No. 32, Section 1, Huayang An Road, Tianfu New District, Chengdu City, Sichuan Province​