We Offer Shipping Worldwide.

    Shipping Policy

    As a fashionable clothing brand meticulously built by Chengdu Beixin E-Commerce Co., Ltd., Conbasera has always taken "Efficiency, Transparency, and Reliability" as the core of its global shipping services. It is committed to providing clear and standardized shipping services for global consumers who purchase products such as dresses, shorts, tops, and jumpsuits. To help you fully understand the shipping rules, freight standards, and relevant precautions for different regions before placing an order, we have formulated this shipping policy, which clarifies the specific details of standard shipping and free shipping for each region, and also explains the operation methods of key links such as logistics tracking and exception handling, ensuring that your order can be delivered smoothly.​
    I. Explanation of Shipping Methods​
    Currently, we only provide Standard Shipping as the basic shipping type (express or expedited shipping is not available temporarily), and we have set corresponding freight standards and free shipping thresholds for different regions. Standard Shipping is implemented through our cooperative international logistics service providers (such as economical logistics channels under DHL, FedEx, and local high-quality dedicated line logistics). The shipping time will vary depending on the destination region, customs clearance speed, and other factors. The specific shipping time will be synchronized to your reserved email after the order is shipped, or you can query it on the official website of the cooperative logistics service provider using the tracking number.​
    II. Shipping Rules and Freight Standards by Region​
    (1) Oceania Region​
    1. Standard Shipping: When the actual payment amount of your order (excluding customs duties and other additional fees) is between 0 and 50 $, a freight of 12.99 $ is required. This freight includes the basic logistics and transportation costs, warehouse sorting fees, but does not include customs duties, customs clearance fees, etc., that may be incurred in the destination country/region (customs duties shall be borne by you in accordance with local customs policies).​
    1. Free Shipping: When the actual payment amount of your order reaches or exceeds 50 $, you can automatically enjoy free standard shipping service without paying any additional transportation fees. You only need to pay attention to potential customs duty issues.​
    1. Logistics Tracking and Exception Handling: After the order is shipped, we will send an email (to the email you reserved when placing the order) to inform you of the tracking number and the name of the cooperative logistics service provider. You can use the tracking number to query the real-time shipping progress on the official website of the logistics service provider. If the logistics information is not updated for more than 7 days or shows a "stagnant" or "abnormal" status, you can contact us by sending an email to customer@conbasera.com. The email must include the order number, tracking number, and delivery region (specific to the country/city). We will verify the situation with the logistics service provider and follow up on the handling within 1-2 working days.​
    (2) North America Region​
    1. Standard Shipping: When the actual payment amount of the order is between 0 and 50 $, the freight is 7.99 $. This freight covers the basic shipping service from our warehouse to the logistics station in the destination country/region, but does not include additional fees such as customs duties and warehouse detention fees (if caused by your failure to cooperate with customs clearance promptly) that may be incurred during customs clearance.​
    1. Free Shipping: When the actual payment amount of the order is ≥ 50 $, the standard shipping fee is fully waived. You only need to complete the payment for the products, and no additional transportation-related fees are required in the subsequent logistics process.​
    1. Logistics Tracking and Exception Handling: The tracking number will be synchronized to your order details page (log in to "My Orders" on the Conbasera official website to view) and your reserved email within 12 hours after the order is shipped. If you do not receive the product within the estimated shipping time (usually 7-15 working days, which may be extended to 20 working days for remote areas) or have questions about the logistics progress, you can send an email to customer@conbasera.com, providing the order number, tracking number, and your contact phone number. We will help verify the logistics track and coordinate with the logistics service provider to accelerate the processing if necessary.​
    (3) Asia Region​
    1. Standard Shipping: When the actual payment amount of the order is between 0-50 $, the freight is 5.99 $. Considering that some countries/regions in Asia are geographically close to China, the logistics and transportation time is relatively short (usually 5-10 working days), and the customs clearance process is relatively simple. This freight can cover the standard shipping needs of most countries/regions in Asia (the specific deliverable countries/regions are subject to the display on the official website's order placement page; some war-torn and remote areas do not support delivery temporarily).​
    1. Free Shipping: When the actual payment amount of the order is ≥ 50 $, the standard shipping fee is automatically waived. You do not need to bear any transportation costs, but you only need to ensure that the delivery address is accurate to facilitate smooth logistics delivery.​
    1. Logistics Tracking and Exception Handling: If you encounter problems such as package damage or wrong delivery during the logistics and transportation process (you need to check on-site when signing for the package and keep photos/videos of the damage as evidence), you can send an email to customer@conbasera.com within 48 hours after signing for the package, providing the order number, damage evidence, and tracking number. We will arrange a replacement or other reasonable solutions for you based on the actual situation, and the handling result will be notified to you via email within 3 working days.​
    (4) Europe Region​
    1. Standard Shipping: When the actual payment amount of the order is between 0-$50 $  the freight is 9.99 $. The customs policies of some countries/regions in Europe are relatively strict, and the customs clearance time may be longer (usually 10-18 working days). This freight includes the logistics compliance costs for the European region (such as packaging that meets EU logistics standards, preparation of customs clearance documents, etc.), but does not include EU VAT or other import taxes (taxes shall be declared and paid by you in accordance with local tax policies).​
    1. Free Shipping: When the actual payment amount of the order reaches 50 $ or more, the standard shipping fee is waived. You do not need to bear any transportation costs, but you only need to cooperate with the local customs to provide the necessary documents (such as identity information, order vouchers, etc.) during the customs clearance process.​
    1. Logistics Tracking and Exception Handling: If the package is lost due to the logistics service provider (the logistics information shows "shipped" but the package is not delivered after more than 30 days, and the loss is confirmed by the logistics service provider), you can apply for compensation by sending an email to customer@conbasera.com. The email must include the order number, tracking number, and product purchase voucher. After verification, we will process a full refund or free replacement for you (you can choose one option), and the handling cycle is 3-5 working days.​
    III. Precautions Related to Shipping​
    1. Accuracy of Delivery Address: When placing an order, please be sure to fill in the delivery address accurately, including the country/region, province/state, city, street name, house number, postal code, and other information. At the same time, ensure that the contact phone number is unobstructed (to facilitate the logistics service provider's contact with you before delivery). If the package cannot be delivered, returned, or lost due to incorrect address filling or incomplete information, we will not be responsible for it, and you may need to bear the reverse logistics fee caused by the return (usually 1.5 times the original freight).​
    1. Customs and Customs Duty Explanation: All packages sent overseas need to go through customs clearance in the destination country/region. The customs clearance time is usually 3-7 working days (it may be longer in some countries/regions), and the customs clearance result is subject to the review of the local customs. The customs duty amount is calculated based on the customs duty rate of the destination country/region and the declared value of the product (we will declare according to the actual selling price of the product). It shall be paid by you to the customs or logistics service provider during customs clearance, and we will not bear any customs duties or customs clearance-related fees.​
    1. Order Splitting and Combined Shipping: If you place an order for multiple products at the same time and some products are in different warehouses, we may split the order into multiple packages for separate shipping. Each package will generate an independent tracking number and be synchronized to your email. No additional freight will be charged for split shipping (if the original order meets the free shipping conditions, all split packages will still be eligible for free shipping). If you want to combine shipping, you need to explain it in advance by sending an email to customer@conbasera.com when placing the order. We will evaluate whether a combination is possible based on the inventory situation. Combined shipping may extend the shipping time (usually an additional 1-3 working days is required).​
    IV. Shipping Service Feedback and Assistance​
    If you have questions about the shipping rules, freight calculation, logistics time, etc., of each region, or encounter any unmentioned problems during the shipping process (such as package delay, request for changing the delivery address, etc.), you can contact us by sending an email to customer@conbasera.com. Please clearly state your question, order number, delivery region, and contact information in the email. Our staff will reply to you within 1-2 working days and provide professional answers and assistance to ensure that your shipping needs are properly handled.​
    Brand and Company Information​
    • Brand Name: Conbasera​
    • Affiliated Company: Chengdu Beixin E-Commerce Co., Ltd.​
    • Company Address: 1st Floor, No. 32, Section 1, Huayang An Road, Tianfu New District, Chengdu City, Sichuan Province​