Return Policy

Conbasera Return & Exchange Policy

At Conbasera, we want every unboxing to bring you joy. If your order doesn’t meet your expectations, we’re here to help.

1. Eligibility for Returns & Exchanges

We accept returns/exchanges for:

  • 7-Day No-Reason Returns: Within 7 days of delivery, if you are not satisfied.
  • Quality Issues: Defective, damaged, or malfunctioning items. Contact us within 48 hours with photos or videos. Conbasera covers return shipping.
  • Incorrect/Missing Items: Contact us immediately. We will resend or arrange return at our cost.

Conditions:

  • Items must be unused, unwashed, undamaged, with original tags/packaging and accessories.
  • Return requests must be within the valid timeframe.

2. Non-Returnable Items

  • After the 7-day period;
  • Used, washed, or damaged items;
  • Items with removed tags/labels;
  • Missing or damaged packaging affecting resale;
  • Intimate apparel (except quality issues);
  • Clearance items, mystery boxes, gifts (check product page);
  • Items returned without prior authorization.

3. Return Shipping Costs

  • Quality Issues / Our Mistake: We reimburse return shipping after inspection.
  • 7-Day No-Reason Returns: Customer pays return shipping; shipping for exchanged items is also customer’s responsibility. Original shipping fees may be deducted from refunds.

4. Return & Refund Process

  1. Contact Customer Service:
    Email customer@conbasera.com with subject "Return Request + Order Number," including order number, item name, reason, and photos (if quality issue).
  2. Wait for Confirmation:
    Do not ship until you receive a Return Authorization Number from us.
  3. Ship the Item:
    Pack securely in original condition, include a note with your order number. Return address will be provided via email.
  4. Inspection & Refund:
  • Approved: Refund to original payment method within 3–15 business days (depending on your bank).
  • Failed: We may reject or return the item at your expense.

5. Refund Information

  • Refunds go to the original payment method.
  • Coupons or promotional discounts are deducted from the refund amount.

For any questions, contact customer@conbasera.com.

Thank you for trusting Conbasera!