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    Return Policy

    As a fashionable clothing brand meticulously built by Chengdu Beixin E-Commerce Co., Ltd., Conbasera always takes consumers' rights and interests as its core and is committed to providing every user with high-quality clothing products and comprehensive after-sales support services. To ensure you have a more secure shopping experience after purchasing products such as dresses, shorts, tops, and jumpsuits, we have formulated the following detailed return policy, clarifying the return process, conditions, and relevant precautions to fully protect your legitimate rights and interests.​
    I. Return Application Conditions​
    1. The returned product must be an authentic Conbasera brand item, and the time from purchase to the return application date shall not exceed 30 days (calculated from the date of receipt of the product). Return applications beyond this period will not be accepted.​
    1. The product must remain in a brand-new, unused state without any traces of wearing, washing, or ironing. Meanwhile, the product tags, care labels, and packaging (such as brand boxes, dust bags, etc.) must be intact. If tags are missing, packaging is damaged, or the product shows signs of use, it will be deemed ineligible for return, and the application will be rejected.​
    1. For returns due to product quality issues (such as fabric damage, loose stitches, significant discrepancies between the size and the marked size, etc.), you need to attach clear photos or videos of the product problem when submitting the application (including at least close-ups of the problematic part, the overall appearance of the product, and tag information) to facilitate our quick verification. For returns not caused by quality issues (such as incorrect size selection, dislike of the style, etc.), you shall bear the return shipping cost on your own.​
    1. Customized products (such as clothing with customized sizes or patterns according to your specific needs) and clearance products (clearly marked "Non-returnable" on the product details page) do not support returns. If such products have quality issues, we will provide exchange or repair services based on the actual situation.​
    II. Return Application Process​
    1. Submit Application: When you need to apply for a return, you can submit the application by sending an email to our official email address (customer@conbasera.com). The email content must include the order number, product name and model, reason for return, your name, contact phone number, and delivery address. For returns due to quality issues, you must also attach photos or videos of the product problem. We will review the application within 1-3 working days after receiving the email and reply with the review result via email.​
    1. Review Confirmation: If your return application is approved, we will inform you of the specific return address and return precautions in the reply email. If the application is rejected, we will also explain the reason for rejection in detail in the email. If you have any objections to the review result, you can further communicate with us via email.​
    1. Send the Product: After receiving the email confirming the approval of your return application, please properly package the product that meets the return conditions and send it to the return address provided in the email (Return Processing Department, Chengdu Beixin E-Commerce Co., Ltd., 1st Floor, No. 32, Section 1, Huayang An Road, Tianfu New District, Chengdu City, Sichuan Province, Contact Phone: +86-17689657817). It is recommended to choose a formal courier company (such as SF Express, ZTO Express, YTO Express, etc.) when sending the product and keep the tracking number for future logistics progress inquiries to avoid product loss or delay due to logistics issues.​
    1. Product Inspection: After receiving the product you returned, we will arrange for staff to inspect the product to check whether it meets the return conditions and whether there is any damage. The inspection is usually completed within 2-3 working days after receiving the product, and the inspection result will be notified to you via email.​
    1. Refund Processing: If the product passes the inspection, we will process the refund within 3-5 working days after the completion of the inspection. The refund amount will be returned to your original payment method (e.g., if you paid by bank card, the refund will be returned to the original bank card; if you paid through a third-party payment platform, it will be returned to the original payment account). The refund arrival time depends on the actual processing speed of the bank or payment platform, usually 1-7 working days. If you do not receive the refund for a long time, you can contact us via email (customer@conbasera.com) to inquire about the refund progress.​
    III. Return Precautions​
    1. Before sending the returned product, please be sure to check and remove any personal items (such as small accessories, cards, etc.) you placed inside the product. We will not be responsible for the loss of personal items caused by failure to remove them.​
    1. If the returned product is damaged or lost during transportation, you shall negotiate with the courier company to resolve the issue on your own. We will only process the products we receive that meet the return conditions and will not bear the logistics and transportation risks.​
    1. If you do not send the product to us within 7 working days after applying for a return and do not explain the reason via email, we will deem that you have voluntarily abandoned the return application and will no longer accept this return request.​
    1. The refund amount shall be based on the actual amount you paid for the product, excluding the shipping cost incurred when you purchased the product (whether it is the shipping cost for delivery or the shipping subsidy in the original order). If the original order enjoyed preferential activities such as full reduction or coupons, the refund will be calculated based on the actual paid amount after the discount.​
    IV. Refund Instructions​
    1. After the refund is processed, we will send a refund confirmation notice to you via email. If you do not receive the refund within the refund processing period, you can first check the transaction details of your original payment account to confirm whether there is a delay in the refund arrival. If you confirm that the refund has not arrived, you can provide your payment account information (such as bank card number, third-party payment platform account name, etc., only used to verify the refund progress) via email, and we will assist in checking and providing the result.​​
    2. If you apply for a return due to our mistakes (such as sending the wrong product, missing product, etc.), we will bear all the return shipping costs. After sending back the product, you can send the shipping cost certificate (such as the courier waybill, payment screenshot) to us via email. After our review and confirmation, we will return the shipping cost together with the product refund.​
    Conbasera is always committed to providing you with a better shopping experience. If you encounter any problems during the return process, you can contact us at any time via the official email (customer@conbasera.com) or contact phone (+86-17689657817). We will wholeheartedly provide you with assistance to ensure the smooth progress of your return process.​
    Brand and Company Information​
    • Brand Name: Conbasera​
    • Affiliated Company: Chengdu Beixin E-Commerce Co., Ltd.​
    • Company Address: 1st Floor, No. 32, Section 1, Huayang An Road, Tianfu New District, Chengdu City, Sichuan Province​