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    Privacy Policy

    As a fashionable clothing brand meticulously built by Chengdu Beixin E-Commerce Co., Ltd., Conbasera has always regarded the protection of users' privacy as one of its core responsibilities. We are well aware that when you browse, purchase products such as dresses, shorts, tops, and jumpsuits, or use our services, including global shipping and after-sales support, you will generate and provide certain personal information, and the security and privacy of this information are of crucial importance to you. To clearly inform you about how we collect, use, store, and protect your personal information, as well as the rights you enjoy, we have formulated this detailed privacy policy in accordance with relevant laws and regulations. This ensures that when you use various services of Conbasera, you can fully understand the information processing rules and exercise your privacy control rights with confidence.​
    I. Scope of Personal Information Collection​
    1. Basic Registration and Account Information: When you register an account on Conbasera's official website (www.conbasera.com), you need to provide a mobile phone number or email address, which will be used for account registration verification, login identity authentication, and sending important information (such as order notifications and service reminders). You can set your account password independently, and we will encrypt the password to ensure account security. If you choose to log in using a third-party account (such as a Google account or Apple ID), we will only obtain basic public information authorized by the third-party platform, such as your nickname and avatar, and will not access other private data of yours on the third-party platform.​
    1. Order and Transaction-Related Information: To complete product purchases and global shipping services, you need to provide the consignee's name, detailed delivery address (including country/region, province/city, street, house number, etc.), and contact phone number when placing an order. This information will be used for product delivery, logistics tracking, and order status synchronization. At the same time, to confirm the payment status, we will collect information about your payment method type (such as bank card payment, international credit card payment, etc., excluding sensitive payment information such as complete card numbers and payment passwords), payment amount, and payment time. This information is only used for order payment confirmation, transaction voucher retention, and after-sales issue handling (such as refund verification).​
    1. Browsing and Usage Behavior Information: When you visit Conbasera's official website, our servers will automatically record some non-identifiable information, including the browser type, operating system version, device model, IP address, access time, browsed page path, stay duration, and clicked product or service links you use. This information is only used to analyze user access habits, optimize the website page layout, and improve service response speed. It will not be directly associated with your personal identity information, and we will desensitize information such as IP addresses to avoid identifying specific individuals.​
    1. After-Sales and Communication Information: When you communicate with us regarding product quality, logistics issues, or service inquiries (e.g., via email), you may provide information such as photos/videos of product problems, order numbers, and detailed descriptions of your needs. This information will help us accurately understand your requirements and efficiently handle after-sales matters (such as return and exchange review, logistics abnormality follow-up). Meanwhile, we will retain communication records (such as email content) for subsequent service quality tracing and problem-solving verification to ensure the continuity and traceability of services.​
    II. Methods and Purposes of Personal Information Use​
    1. Provision of Core Services: The collected personal information will be prioritized for providing the agreed services, including account login verification, order generation and processing, global product delivery (e.g., synchronizing delivery information to cooperative logistics companies for delivery), payment status confirmation, and after-sales issue resolution (e.g., verifying product ownership based on order information and handling quality complaints based on communication information). This ensures that you can normally enjoy shopping and related supporting services.​
    1. Product and Service Optimization: Based on browsing behavior information and order consumption data (such as purchased product categories and consumption frequency), we will conduct anonymized and aggregated analysis. For example, we will count popular product types to optimize inventory layout, analyze user browsing paths to improve the official website navigation design, and adjust logistics cooperation plans based on global shipping time feedback. This analysis is only used to improve service quality and user experience, and will not be used for precise profiling of individual users or other irrelevant purposes.​
    1. Security Assurance and Risk Prevention: To protect your account security and transaction security, we will use data such as your account login information and IP address to identify abnormal login behaviors (such as login from an unusual location and multiple failed login attempts with incorrect passwords), and promptly trigger security verification mechanisms (such as sending a verification code to the reserved mobile phone/email) to prevent risks such as account theft and fraudulent transactions. At the same time, by analyzing abnormal patterns in transaction records (such as multiple high-value orders placed in a short period and frequent changes of consignees at the same address), we will investigate transaction risks to protect your property security.​
    1. Compliance and Fulfillment of Legal Obligations: When required by laws and regulations or when legally requested by competent authorities (such as customs, tax authorities, and judicial organs), we may provide necessary personal information (such as order records and delivery information) in accordance with relevant regulations to fulfill the legal obligation of information disclosure and maintain a legal and compliant business order. The provision of such information is strictly limited to the legal scope, and we will require the inquiring authority to provide legal certification documents to ensure the legality and necessity of information disclosure.​
    III. Storage and Protection Measures of Personal Information​
    1. Storage Methods and Duration: Your personal information will be stored on servers that meet security standards, including servers operated by us independently and cooperative third-party cloud service providers (such as Alibaba Cloud International Edition and Amazon Web Services). All servers are equipped with security protection systems such as firewalls and data encryption. The storage duration of personal information will follow the principles of "minimum necessity" and "reasonable duration": Account information will be stored continuously during the existence of your account. If you voluntarily cancel your account, we will delete or anonymize the account-related information within 180 days after the cancellation is completed; Information such as orders, transactions, and after-sales communications will be retained for 3 years from the date the service is completed (unless otherwise specified by laws and regulations). After the expiration, the information will be securely deleted to ensure it is no longer used for any service or analysis purposes.​
    1. Technical and Management Protection Measures: We adopt multiple technical means to ensure the security of personal information, including using SSL/TLS encryption technology for transmitted personal information to prevent the information from being stolen or tampered with during transmission; and using irreversible encryption algorithms to process stored sensitive information (such as mobile phone numbers and emails), so that even if the server data is illegally accessed, the real information cannot be restored. At the same time, we have established strict information management standards, clearly defining the information access rights of personnel in different positions. Only authorized personnel who need to perform their job duties are allowed to access relevant information, and all access operations will leave log records for subsequent audit and tracing. In addition, we will regularly provide privacy protection training to employees to strengthen their awareness of data security and prevent information leakage caused by human operation errors.​
    1. Information Protection Requirements for Third-Party Partners: To implement services such as global shipping and payment processing, we will share necessary personal information (such as delivery information and transaction information) with third-party partners (such as international logistics companies DHL and FedEx, and payment institution PayPal). Before cooperating with third parties, we will conduct strict evaluations of their qualifications and information security capabilities, sign written cooperation agreements, clearly stipulate the scope of information use, protection measures, and liability for breach of contract. We require third parties to use the information only within the scope of providing services for Conbasera, not to transfer it for other purposes, and to take protection standards not lower than ours to ensure information security. We will regularly check the information processing of third-party partners to ensure that they fulfill their information protection obligations in compliance with regulations.​
    IV. Users' Rights Regarding Personal Information​
    1. Right to Query and Correct Information: You can log in to your Conbasera official website account at any time and query your personal information (such as mobile phone number, email), order history records, and delivery address list on the "Personal Center" page. If you find errors in the information (such as incorrect spelling of the delivery address or a wrong mobile phone number), you can directly modify and correct it in the account (such as editing the delivery address and changing the mobile phone number), or apply for assistance in correction by sending an email to customer@conbasera.com. We will verify and process the application within 1-2 working days after receiving it to ensure the accuracy of your information.​
    1. Right to Delete Information and Cancel Account: If you believe that some personal information is no longer needed (such as an unused delivery address), you can delete it independently in the account; if you wish to cancel your Conbasera account, you need to submit a cancellation application by sending an email to customer@conbasera.com, specifying the mobile phone number/email bound to the account and the reason for cancellation in the email. We will verify your identity within 3 working days after receiving the application. After confirming that there are no pending orders or unprocessed after-sales matters, we will handle the account cancellation procedure for you and delete or anonymize the information within 180 days after the cancellation is completed. Please note that after the account is cancelled, you will no longer be able to log in to the official website using this account, and related services (such as order query and after-sales follow-up) will be terminated simultaneously. Please ensure that you have properly handled relevant matters before cancellation.​
    1. Right to Object to Information Use and Withdraw Consent: If you have objections to the way we use your personal information (such as not wanting to receive service notifications other than order-related ones), or wish to withdraw the consent you previously gave for information use (such as no longer allowing us to analyze your browsing behavior), you can contact us by sending an email to customer@conbasera.com, clearly stating the content of the objection or the consent item to be withdrawn. We will communicate and confirm with you within 2 working days after receiving the request, and adjust the information use method according to your requirements. If withdrawing consent will affect some services (such as withdrawing consent for logistics information synchronization, which will make it impossible to track the order delivery status), we will inform you of the possible impact in advance, and you can decide whether to continue withdrawing the consent independently.​
    V. Update and Notification of Privacy Policy​
    We will revise this privacy policy promptly based on updates to laws and regulations, adjustments to service content, or changes in privacy protection needs. The revised privacy policy will be publicly posted in a prominent position on the homepage of Conbasera's official website for a public notice period of no less than 7 days. If the revised content involves important changes such as expansion of the scope of personal information collection, change of use purpose, or adjustment of sharing method, we will send a change notification to the mobile phone or email bound to your account to ensure that you are promptly informed of the policy changes. Your continued use of Conbasera's services after the policy update indicates that you have fully read, understood, and agreed to the revised privacy policy; if you do not agree to the revised content, you may stop using the relevant services and apply for account cancellation in accordance with the provisions of this policy.​
    VI. Dispute Resolution and Contact Methods​
    If you have questions about the content of this privacy policy or believe that your personal information rights and interests have been infringed, you can contact us by sending an email to customer@conbasera.com. In the email, please provide a detailed description of your questions or claims, including your name, account-bound information, a specific description of the problem, and relevant supporting materials (if any). We will contact you within 3 working days after receiving the email, verify the situation, and actively handle the matter to try to resolve the problem for you. If the two parties cannot reach an agreement through communication, you may also file a complaint or report to the consumer association or relevant regulatory authorities in the location of the company to which Conbasera belongs (Chengdu Beixin E-Commerce Co., Ltd.) and protect your rights and interests through legal channels.​
    Brand and Company Information​
    • Brand Name: Conbasera​
    • Affiliated Company: Chengdu Beixin E-Commerce Co., Ltd.​
    • Company Address: 1st Floor, No. 32, Section 1, Huayang An Road, Tianfu New District, Chengdu City, Sichuan Province​