We Offer Shipping Worldwide.

    Payment Method

    As a fashionable clothing brand carefully built by Chengdu Beixin E-Commerce Co., Ltd., Conbasera is always committed to providing global consumers with a convenient and secure shopping experience. After you select products such as dresses, shorts, tops, and jumpsuits and confirm your order, we offer you two safe and reliable payment methods—PayPal and credit card payment (UnionPay not included). Below is a detailed introduction to the operation process, security guarantees, and relevant precautions for each payment method, as well as clear channels for resolving questions during the payment process, ensuring a smooth and worry-free transaction payment experience for you.​
    I. Supported Payment Methods​
    (1) PayPal Payment​
    1. Applicable Scope and Advantages: As a widely used global third-party payment platform, PayPal supports multi-currency transactions (the specific available currencies are subject to real-time display on the PayPal platform). No matter which country or region you are in, you can complete the payment through this method as long as you have a valid PayPal account. Its advantage lies in the fact that you do not need to provide bank card information directly to us, which effectively reduces the risk of information leakage. At the same time, the payment process is simple, funds arrive quickly, and the order payment status can be confirmed in real time.​
    1. Operation Process:​
    • After you finish selecting products on the Conbasera official website and enter the "Confirm Order" page, select "PayPal Payment" in the "Payment Method" section, and click "Submit Order" to enter the PayPal payment page.​
    • You can choose to pay with your PayPal account balance, or complete the payment through a bank card (non-UnionPay card) or credit card linked to PayPal. Follow the prompts on the PayPal page to enter your account information, verification code (if required), etc. After confirming that the payment amount is correct, submit the payment instruction.​
    • After successful payment, PayPal will send a payment success certificate to your registered email. At the same time, the Conbasera official website will also update the order status to "Paid" synchronously and send an order confirmation email to the email address you provided. You can view the order details through the "My Orders" page on the official website.​
    1. Precautions:​
    • Please ensure that your PayPal account is in normal status (no freezing, restrictions, etc.) and that your account balance or the balance of the linked payment method is sufficient to avoid payment failure due to account issues or insufficient funds.​
    • If you encounter problems such as "payment timeout" or "order not synchronized" during the payment process, you can first log in to your PayPal account to check the transaction records and confirm whether the payment has been deducted. If the payment has been deducted but the order status has not been updated, you can contact us by sending an email to customer@conbasera.com. The email must include the PayPal transaction number, Conbasera order number, and your contact phone number. We will verify and handle it within 1-2 working days.​
    • For payment issues caused by PayPal's own rules or exchange rate fluctuations (such as currency conversion fees, exchange rate differences), it is recommended that you consult PayPal's official customer service directly for professional answers.​
    (2) Credit Card Payment​
    1. Applicable Scope and Advantages: We support credit card payments issued by major global banks (UnionPay credit cards not included), including VISA, MasterCard, American Express, and other brand credit cards. It is suitable for users who do not have a PayPal account or prefer to pay directly with a credit card. This method does not require jumping to a third-party platform; you can complete the payment directly on the Conbasera official website, and it supports real-time verification of payment information to ensure fast transaction completion.​
    1. Operation Process:​
    • Select "Credit Card Payment" on the "Confirm Order" page, and the system will jump to our encrypted payment page (the page address starts with "https://" to ensure secure information transmission);​
    • Follow the prompts on the page to accurately enter your credit card number, cardholder name (must be consistent with the name on the card), expiration date (month/year), security code (the 3-4 digit number behind the signature strip on the back of the credit card), and other information. After confirming that the payment amount and billing address (it is recommended to be consistent with the credit card billing address, which needs to be verified by some banks) are correct, click "Confirm Payment";​
    • Some credit card issuers will trigger SMS verification codes or bank APP verification. You need to complete the verification steps according to the prompts. After successful verification, the payment will take effect immediately, the order status will be updated to "Paid" synchronously, and you will receive an order confirmation email later.​
    1. Precautions:​
    • Please carefully check your credit card information to ensure that the card number, expiration date, security code, etc., are entered correctly. Incorrect information may lead to payment failure or order abnormalities.​
    • If your credit card has a credit limit restriction or the overseas payment function is not activated, you may not be able to complete the payment. It is recommended that you contact the card issuer in advance to activate the relevant functions or confirm the credit limit.​
    • We use SSL/TLS encryption technology to protect the transmission process of credit card information. We will not store your complete credit card number, security code, or other sensitive information. We will only retain transaction records (such as transaction amount, payment time) after successful payment for order verification and after-sales processing, ensuring the security of your payment information.​
    • If you do not receive the order confirmation email after payment, or the order status shows "Pending Payment" for a long time, you can provide feedback by sending an email to customer@conbasera.com. Provide the transaction time, amount, cardholder name (desensitized, such as "Zhang * San") of the credit card payment, and the order number. We will help verify the payment status.​
    II. Payment Security Guarantee​
    1. Information Encryption Protection: Whether it is a PayPal payment or a credit card payment, we all use encryption technology that meets international security standards (SSL/TLS 1.2 and above versions) to ensure that sensitive data, such as your account information and credit card informatio,n transmitted during the payment process will not be accessed, stolen, or tampered with without authorization. The payment page address is marked with "https://" and a security lock icon, so you can operate with confidence.​
    1. Transaction Risk Prevention and Control: We conduct real-time risk monitoring for each payment order. If the system detects an abnormal transaction (such as multiple payments from the same IP address in a short period of time, a large difference between the payment address and the frequently used address, etc.), it may temporarily block the order and trigger secondary verification. You need to provide relevant certificates (such as order screenshots, identity verification information) as prompted and send them to us via email (customer@conbasera.com). After successful verification, you can complete the payment normally. This measure is intended to protect the security of your account and funds and avoid the risk of fraudulent use.​
    1. Transaction Record Retention: After the payment is completed, we will keep complete transaction records for you, including payment method, transaction amount, payment time, transaction number, and other information. You can check them at any time on the "My Orders" page of the official website. At the same time, these records will also serve as an important basis for after-sales processing (such as refunds), ensuring that transactions are traceable and verifiable.​
    III. Common Questions About Payment​
    1. How to Handle Payment Failure?​
    • First, check whether the payment method meets the requirements (such as whether the credit card is a non-UnionPay card, whether the PayPal account is normal), whether the information is entered correctly, and whether the account balance or credit card limit is sufficient.​
    • If the payment still fails after excluding the above problems, you can try to change the browser or device and re-operate to avoid failures caused by unstable network or browser cache issues.​
    • If you still fail after multiple attempts, you can contact us by sending an email to customer@conbasera.com. Describe in detail the prompt information when the payment fails, the payment method used, and the order number. We will help analyze the cause and provide a solution.​
    1. How to Apply for a Refund After Payment?​
    • If you need to apply for a refund due to product quality, logistics issues, or personal reasons, you must first complete the return application review in accordance with our Return Policy. After the review is approved, we will process the refund according to your original payment method.​
    • Refunds for credit card payments will be returned to your payment credit card via the original route. The arrival time depends on the processing speed of the card issuer, usually 7-15 working days; refunds for PayPal payments will be returned to your PayPal account, usually within 3-5 working days.​
    • If you have questions during the refund process (such as the refund not arriving for a long time), you can check the refund progress by sending an email to customer@conbasera.com. Just provide the order number and the original payment method information.​
    1. Will Additional Fees Be Incurred?​
    • We will not charge you any additional payment handling fees. The product price already includes all fees (excluding customs duties, which need to be borne by you according to the customs policy of your country/region).​
    • Some credit card issuers may charge overseas transaction fees or currency conversion fees, and PayPal may also charge certain fees for cross-currency transactions. Such fees are charged by the payment platform or card issuer and have nothing to do with Conbasera. It is recommended that you consult the relevant institutions in advance to understand the fee standards.​
    IV. Contact and Assistance​
    If you encounter any unmentioned problems during the payment process or need further assistance, you can contact us by sending an email to customer@conbasera.com. Please clearly state your needs, order number, the payment method used, and contact information in the email. Our staff will reply to you within 1-2 working days and do our best to solve the problem for you, ensuring that your shopping experience is not affected.​
    Brand and Company Information​
    • Brand Name: Conbasera​
    • Affiliated Company: Chengdu Beixin E-Commerce Co., Ltd.​
    • Company Address: 1st Floor, No. 32, Section 1, Huayang An Road, Tianfu New District, Chengdu City, Sichuan Province​